Last updated: 9 February 2026
"Staff work well together with good training, supervision and engaging activities, but recruitment checks overlooked criminal records and job history gaps."
When information had been disclosed during recruitment this was not always explored and assessed to ensure safe working practices were maintained... registered manager had overlooked this.
One member of staff told us, 'We all work well together. There have been issues in the past but the manager has sorted them out and things are much better now.'
There were enough staff available to meet people's needs... Staff confirmed... staffing levels were sufficient.
Staff continued to receive training to develop their skills and understanding... Staff confirmed they received regular supervision.
The registered manager understood their roles and responsibilities... staff worked well as a team... People, staff and visiting professionals were encouraged to give feedback, and their views were acted on.
Staff demonstrated that they knew people well... promoting purposeful recreational and social opportunities. For example one person used their local gym several times a week... jigsaws... music... community outings.
Hiring checks were not thorough, missing discussion of a worker's criminal record info and an eleven year job history gap.
no record was in place to demonstrate that the registered manager had discussed information on a staff member's DBS with them and the registered manager confirmed they had overlooked this. This member of staff also had an eleven year gap in their employment history that had not been explored
Safety processes had gaps in recruitment that could put people at risk.
improvements were needed to the practices in place to ensure any information recorded on Disclosure and Barring Service (DBS) checks were explored... we could not be assured that the practices in place ensured thorough recruitment checks were undertaken.
Only standard training like the care certificate and regular supervisions, no specialist courses mentioned.
new staff... completed the care certificate during their induction... Staff continued to receive training... face to face... regular supervision... every two to three months
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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