Last updated: 9 February 2026
"Effective leadership and positive staff culture, although basic activities and adequate staffing hold it back."
Staff had received safeguarding training. They understood how to recognise abuse... Systems were in place to identify and reduce risks... Medicines were ordered, stored, administered and disposed of safely... The registered manager reviewed all accident and incident reports.
Staff said they enjoyed working at the home and gave positive feedback about the management of the service. One staff member said, 'Paula's a really good manager. There's been a lot of change and things are better... there's a lot of laughter.'
There were sufficient staff to meet people's needs. People said, 'Always seem to be enough [staff] around' and 'I can get up when I want and go to bed when I want.' Staffing levels were calculated according to people's dependencies.
People were supported by staff who had ongoing training. Training was monitored by the registered manager... Staff confirmed they received regular supervision and said they felt well supported... Annual appraisals were scheduled.
The service had a registered manager who provided effective leadership; working alongside staff providing guidance and support... Staff said they enjoyed working at the home and gave positive feedback about the management... 'Paula's a really good manager.'
Care staff provided activities for people on a daily basis... photographs of activities... summer fayre, Body Shop pamper day... trip to the Piece Hall... some people told us they were bored. One person said, 'There's not much to do.'
Only basic activities like games, music and occasional outings, no dedicated activities coordinator so the role can feel routine for staff.
Although activities had improved since the last inspection, some people told us they were bored. One person said, 'There's not much to do. I just sit here.' The registered manager recognised more could be done.
Only standard training and regular supervision, no specialist courses or funded qualifications.
People were supported by staff who had ongoing training. Training was monitored by the registered manager to ensure staff were kept up to date. Staff confirmed they received regular supervision.
Staffing is adequate but nothing special, just enough to meet needs with no mention of low agency use or strong retention.
There were sufficient staff to meet people's needs... Morning staffing levels had increased recently in response to people's preferences and a rise in occupancy.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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