Working at Savernake View Care Home

Incident management had improved, and systems were more effective in assessing and reviewing incidents and accidents. Forms recorded action taken in response to help prevent reoccurrence. Risks to people's safety had been assessed and there was guidance available to staff to give guidance on support needed.

Staff told us they continued to enjoy working at the service. One member of staff said, 'It is a good place to work.' Another member of staff said, 'Things are going well.' The culture of the service was open, staff felt able to approach management at any time.

During our inspection we observed there were enough staff available to support people in a timely way. The registered manager told us she reviewed staffing rotas on a daily basis and, if needed, agency staff were used to fill in gaps.

The provider had also given staff additional training on supporting people living with dementia. Staff were also provided training on safeguarding and had systems in place to raise any concerns. Training on infection prevention and control good practice had been provided to staff.

The registered manager was visible at the service and kept systems under review. For example, staffing rotas were reviewed daily, incidents were kept under review until all actions were closed, regular quality monitoring checks were taking place and there were regular meetings with people and staff.