Working at Satash Community Care Project Limited

Recruitment checks are often missing or done late, so new staff might start working alone without full safety vetting.

Relevant recruitment checks were not always completed before staff started work. It was unclear from the start dates in staff recruitment files if staff worked independently prior to references being verified. For example, some staff had references verified a month after their start date.

Bosses do not check or audit things well enough to spot and fix problems.

The quality assurance and governance arrangements in place were not always effective in identifying shortfalls in the service. Audits were ineffective and lacked detail. We found these to be mostly tick box audits, without action plans attached or with timescales for completion or staff identified responsible for the outcomes.

No proper activities programme or coordinator, so days are mostly routine care with basic outings like walks and swimming.

People were engaged in various activities throughout the day, either independently or with members of staff. People went out for walks during the day and attended appointments. During our visit, people were using the service's minibus to go out for their activity. We also saw people being taken out for swimming later during the day.