Working at Saresta and Serenade
Bromley Road, Colchester, CO7 7BX
Operated by Maison Care Ltd
10 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong staff retention, thorough training and safety practices, although activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Safeguarding training and risk assessments in place; incidents analysed for learning; medicines managed safely with protocols, audits, stock checks and staff competency assessments.
Staff Culture
7/10
✓
There was a relaxed and friendly atmosphere; staff and people shared positive relationships. Staff said the registered manager was supportive.
Staffing Levels
7/10
✓
Several of the staff had worked in the service for many years. The service was staffed to ensure staff were available when people needed them, with a flexible rota and prompt responses to requests.
Training & Dev
8/10
✓
Staff received training in safeguarding, medicines, behaviours that may be challenging, seizures, diabetes, dysphagia and dementia. New staff completed Care Certificate; supervisions included one-to-one, group and observations.
Management
7/10
✓
The registered manager was a visible presence in the service and people clearly knew them well. One staff member told us this was because the service was well-led and the registered manager was supportive.
Programmes
6/10
✓
People participated in art and crafts, watching music videos, shopping, lunch out, college courses, discos, swimming and trampolining.
Points to consider
Activities include outings, arts, crafts and community trips but no dedicated coordinator or specialist programmes to make the role more varied and fulfilling.
People participated in a range of activities during our inspection. These included going out shopping and for lunch... art and crafts... college courses, discos, swimming and trampolining.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews