Working at Sapphire House
56 Long Lane, Great Yarmouth, NR31 8PW
Operated by Mrs Jennifer Grego
5 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Safe staffing and a supportive family culture, but medicines errors and audits missing issues held it back."
Safety & Risk
4/10
!
We identified a missed tablet and two other occasions where stocks held did not match records... systems to safeguard people from financial abuse required review... Records [for electrical improvements] were not in place to assure us all... had been made promptly.
Staff Culture
6/10
✓
Staff told us ‘It feels like a big group of friends. Like a family – warm.’ Staff felt very well supported by the manager. Several staff mentioned the caring culture at the service.
Staffing Levels
7/10
✓
Staffing levels were appropriate to enable people to access the community, follow their interests and hobbies and keep safe. People were always supported by staff who knew them well. Individual staffing levels enabled people to determine how they spent each day.
Training & Dev
6/10
✓
Staff were well trained and supported people’s distressed reactions relating to their mental health needs extremely well. Staff received relevant training to administer medicines and had their competency checked.
Management
6/10
✓
Staff felt very well supported by the manager. The registered manager led by example and was open and honest with staff and other professionals. However, audit processes had not identified the issues we found.
Programmes
6/10
✓
One person was keen to show us their cooking skills and another was very proud of their artwork... People were supported to access the community... beach... holidays... weight loss programme... sew and... make their own clothes... First Aid workshop.
Points to consider
Medication records had errors like a missed tablet and stock not matching up, and systems to protect residents' money needed fixing.
We identified a missed tablet and two other occasions where stocks held did not match records. Although most of the provider’s processes were robust, systems to safeguard people from financial abuse required review.
Manager and provider's audits missed problems like medication errors and money protection, so they were not catching issues early enough.
audit processes had not identified the issues we found... incidents we identified regarding medicines management... and safeguarding of people’s monies, had not been identified and action taken.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews