Working at Sapphire House
166 Tonbridge Road, Maidstone, ME16 8SR
Operated by Parkcare Homes (No.2) Limited
6 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive approachable management and strong safety practices, although staffing vacancies mean extra shifts and supervisions are sometimes delayed."
Safety & Risk
8/10
✓
Risks to people's safety... had been assessed and plans were developed... Staff had a sound understanding of triggers... Positive behaviour support plans informed staff how to respond... Risks within the environment had been considered and acted upon, for example, items which could potentially be used as ligatures were no longer readily accessible.
Staff Culture
7/10
✓
Staff told us the management team were approachable, listened and acted where necessary... Staff felt sure action would be taken straight away.
Staffing Levels
6/10
✓
There were suitable numbers of staff to provide the care and support people were assessed as needing... The service had some staffing vacancies which they were recruiting to.
Training & Dev
6/10
✓
Staff felt supported, however, supervision for them to carry out their roles had not always been completed within the service's eight week policy. An action plan was received after the inspection setting a timescale for... outstanding supervisions.
Management
7/10
✓
Staff felt supported by the registered manager and provider... Staff told us the management team were approachable, listened and acted where necessary, so they would have no hesitation in raising any concerns.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were encouraged and supported to take part in activities they liked... went out to do various activities including playing golf, bowling, swimming and trampolining... arts and crafts or play the guitar.
Points to consider
Some vacancies mean you might have to pick up extra shifts to cover them.
The service had some staffing vacancies which they were recruiting to. Existing staff picked up additional shifts when they were needed.
You might not get supervision meetings on time as they fall behind schedule sometimes.
staff supervision had not always taken place in line with the provider's policy. An action plan was in place to address this.
No activities coordinator or special programmes so the role is community outings and basic hobbies like sports and crafts.
Per 2019 comprehensive inspection: one person had been to the library... Another person went shopping... went out to do various activities including playing golf, bowling, swimming and trampolining... arts and crafts or play the guitar.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews