Working at Santa Care
69 Briarwood Drive, Northwood, HA6 1PW
Operated by Santa Bapoo
4 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Staff feel valued with approachable management and positive team dynamics, but limited activities and unsafe storage of medicines and cleaning products are concerns."
Safety & Risk
5/10
!
Medicines were managed safely... However, during this assessment... a medicine was being stored incorrectly... cleaning products were stored in a cabinet with a broken door.
Staff Culture
7/10
✓
Staff reported positive team dynamics and supportive management. Staff said they felt listened to and that they could raise concerns or make suggestions without fear of judgement.
Staffing Levels
6/10
✓
Staffing levels were appropriate, and training records confirmed ongoing safeguarding and emergency response training. Staffing arrangements were adapted based on people’s needs.
Training & Dev
6/10
✓
Supervision and appraisals were held regularly with the aim to support staff to develop their skills and confidence. Records confirmed staff completed training the provider considered mandatory.
Management
7/10
✓
The manager was approachable and demonstrated oversight of quality assurance systems, including medicine audits, health and safety checks, and quarterly service reviews. Staff feel valued and empowered to suggest improvements and question poor practice.
Programmes
4/10
!
On the day of our visit, a person chose to have their nails done... Another person indicated they enjoyed visiting the library, smiling and signing ‘book’... sang parts of a song when the music came up.
Points to consider
Only basic activities like manicures, library trips, and music mentioned, no coordinator or structured programme to vary the role beyond routine care.
a person had their nails done... enjoyed visiting the library... singing favourite songs and sharing sensory objects
Some medicines stored wrong and cleaning products not locked away safely until pointed out.
1 medicine was stored in the fridge incorrectly... cleaning products were stored in a cabinet with a broken door
Only standard mandatory training and regular supervision, no specialist courses or funded qualifications for career growth.
Records confirmed staff completed training the provider considered mandatory to support their roles... Supervision and appraisals were held regularly
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews