Last updated: 10 February 2026
"Staff feel supported by a positive culture and receive good training, but high agency use, staff turnover and no permanent manager hold it back."
Not all staff were aware they could report concerns directly to the Local Authority safeguarding team. Where people's needs had changed, this had not always been reflected in their risk assessments.
Staff spoke positively about the management team. One staff member told us, 'I feel I could go to the management team if I needed something. They have always been supportive here.'
People were supported by a high number of agency staff. The provider tried to keep consistency and was regularly trying to recruit staff but sometimes this meant staff turnover was high. Normally there is only 2 staff on shift which means we can't go out in the community without leaving them short in the house.
Staff received a mixture of online and in-house training which they described as 'good'. One staff member told us, 'I spent time shadowing the staff and I found that useful'.
At the time of our inspection there was not a registered manager in post. However, the previous registered manager was overseeing the service whilst a manager was in the process of registering with us.
People had access to a range of activities both inside and outside of the home. For example, people enjoyed puzzles, games and activities at a local hub which provided a variety of activities. People enjoyed planned trips outside of the home to Blackpool, the railway and Alton towers.
High use of agency staff and often only two on shift, so can't take people out spontaneously without calling for extra help.
People were supported by a high number of agency staff... Normally there is only 2 staff on shift which means we can't go out in the community without leaving them short in the house.
No permanent manager in place, previous one overseeing while new one registers.
At the time of our inspection there was not a registered manager in post. However, the previous registered manager was overseeing the service whilst a manager was in the process of registering with us.
Some staff don't know they can report safeguarding concerns straight to the local authority.
not all staff were aware they could report concerns directly to the Local Authority safeguarding team.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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