Last updated: 9 February 2026
"Approachable managers and a positive culture support staff well, but inconsistent staffing and basic training hold it back."
People were safeguarded from the risk of abuse. Staff knew how to report and recognise concerns and felt confident the management team would take appropriate actions to keep people safe. Accidents and incidents were analysed to ensure future incidents were mitigated.
There was a positive and open culture at the service. Staff knew how to report and recognise concerns and felt confident the management team would take appropriate actions.
The provider ensured there were sufficient numbers of suitable staff. We received mixed views from people and relatives; some felt there were not enough staff, whilst others told us staff responded promptly.
Per 2018 comprehensive inspection: Staff received training and support to carry out their role and they knew their responsibilities. Staff told us they received regular training which was mainly accessed via eLearning... regular supervision sessions.
People and their relatives found the registered manager, deputy manager and staff very approachable. The provider had a clear management structure that monitored the quality of care to drive improvements.
Per 2018 comprehensive inspection: new activity co-ordinator had been appointed... planned a harvest festival which was to be open to the local community and families... Children from a local school had recently been involved in planting tomatoes.
Staff numbers meet needs most of the time but some residents and relatives say there are not always enough staff.
We received mixed views from people and relatives; some felt there were not enough staff, whilst others told us staff responded promptly.
Only standard training like online modules and supervisions, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff told us they received regular training which was mainly accessed via eLearning. However, some training sessions were held face to face... regular supervision sessions.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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