Working at Sandybrook

Not enough staff on shifts, so care workers have to rush and residents wait ages for help like the toilet or call bells.

A staff member told us 'No, I don't think there is (enough staff). It should be run with 4 staff on the day, 3 isn't enough. I have said this to the old bosses, but nothing got done about it.'

No permanent manager in place, leading to unstable leadership and issues not getting fixed.

At the time of our inspection there was not a registered manager in post. Though the service had recently recruited a new manager who told us they planned to register.

Training behind in basics like safeguarding and fire safety, plus no regular one-on-ones with managers.

Training compliance rates were low in numerous areas including Safeguarding, Fire safety, Infection control, Mental Capacity Act and Autism awareness.