Last updated: 10 February 2026
"Staff love the friendly family atmosphere and safety is managed well, although staffing relies heavily on agency workers."
We looked at the safeguarding log and found the provider had followed their robust safeguarding policies and procedures. Medicines were managed safely. Medicine records we reviewed had been completed with no gaps.
Staff told us, 'I love working here, everyone is friendly and helpful.', 'I really enjoy working at the home. It has a family feeling and the ethos of the home is so genuine.'
Staffing levels were calculated based on people's needs. We reviewed several weeks staff rotas and found staffing had been maintained. There had been a high use of agency staff, however agency staff were consistent and supported by experienced staff.
Per 2018 comprehensive inspection: There was a detailed training programme available for the staff working in the home. Staff told us they felt the training provided to them supported their role.
Staff said the registered manager was approachable and they felt able to raise anything with them. One relative said, 'I think the openness in the home comes from the (registered) manager.'
Per 2018 comprehensive inspection: Dedicated activity coordinators were employed at Sandy Banks and evidence was available to demonstrate a programme of activities was provided for people, which was on display within the home.
Staffing is adequate but relies heavily on agency workers to cover shifts.
There had been a high use of agency staff, however agency staff were consistent and supported by experienced staff.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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