Working at Sandwood Care Home

Lessons were learnt when things went wrong. Frequent analysis of accidents and incidents was completed to review trends and themes. A monthly summary of incidents were compiled and sent to the staff team.

People told us, “I feel safe as I have my call bell and there are always staff around.” When people reported an issue with their call bell, staff acted quickly to ensure people’s safety.

Staff told us they were trained well and were encouraged to complete further training to strengthen their knowledge. Staff had been enrolled on courses to further develop their skills. Competency based supervisions were completed.

Staff said, “Since [registered manager name] started as our manager, I feel safe and supported. They are supportive and I feel I can talk to them anytime.” Another staff member said, “Staff morale is good and it’s down to the change in management, they are quick to offer support and guide us.”

Dedicated activity staff encouraged people... introduction of an intergenerational playgroup... enjoyed the exercise classes... supported to go to church... walking to the park, completing jigsaws and watching professional musicians.