Last updated: 10 February 2026
"Staff feel well supported by managers with positive morale and good training, although some agency staff are used and activities lack specialist innovation."
Lessons were learnt when things went wrong. Frequent analysis of accidents and incidents was completed to review trends and themes. A monthly summary of incidents were compiled and sent to the staff team.
Staff told us they felt very well supported by both the registered manager and deputy manager. Staff were happy in their roles which made the environment at Sandwood positive and friendly. Staff morale is good.
People told us, “I feel safe as I have my call bell and there are always staff around.” When people reported an issue with their call bell, staff acted quickly to ensure people’s safety.
Staff told us they were trained well and were encouraged to complete further training to strengthen their knowledge. Staff had been enrolled on courses to further develop their skills. Competency based supervisions were completed.
Staff said, “Since [registered manager name] started as our manager, I feel safe and supported. They are supportive and I feel I can talk to them anytime.” Another staff member said, “Staff morale is good and it’s down to the change in management, they are quick to offer support and guide us.”
Dedicated activity staff encouraged people... introduction of an intergenerational playgroup... enjoyed the exercise classes... supported to go to church... walking to the park, completing jigsaws and watching professional musicians.
Activities are regular and varied with a dedicated coordinator, but no named specialist programmes or innovative approaches.
People told us, they enjoyed the activities and food on offer... intergenerational playgroup... exercise classes... walking to the park, completing jigsaws and watching professional musicians.
Some agency staff are used, though introduced properly and concerns handled quickly.
People told us, agency staff were introduced to them by permanent staff and on occasion where they had raised concerns about staff, they told us, the management team addressed concerns immediately.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp