Last updated: 10 February 2026
"Staff feel supported by management with good training and a positive culture, but staffing lacks a long-serving team and activities have no dedicated coordinator."
Staff knew how to keep people safe... systems in place to learn from risks... People continued to receive their medicines safely. Staff had received training on how to manage and administer medicines.
Staff told us they had a good team and worked well together... There was a positive and inclusive culture. Staff placed people at the centre of the service.
The registered manager told us they had enough staff to cover shifts and rarely used agency staff. People received care from a consistent staff team.
Staff were supported to obtain the knowledge and skills they needed... One member of staff said, 'I am up to date with all my mandatory training and I am just finishing an NVQ level 3.' Staff received regular supervision and yearly appraisals.
Staff told us they felt very supported by the registered manager, regional manager and provider. One member of staff said, 'The management are open to listen and give support.'
People were supported to follow interests... trip out along the seafront... go to college together, I enjoy doing craft there... supported to access holidays... arranged events at the service.
Staffing levels are enough to cover shifts, but they rarely use agency staff and there's no mention of a long-serving team for unhurried care.
The registered manager told us they had enough staff to cover shifts and rarely used agency staff.
Activities include community trips, college and crafts, but no dedicated coordinator or specialist programmes to make the role more varied.
People were supported to follow interests and activities they enjoyed in the local community... trip out along the seafront... go to college together... supported to access holidays.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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