Last updated: 9 February 2026
"Strong leadership and a positive staff culture, but gaps in medicines records and uncertain staff retention need attention."
Medicines were managed safely... Some medicine records and processes were not always robust, and we have made a recommendation about this.
Staff told us, 'We have regular staff meetings every month and it is a great chance to air any views, we are always listened to...' and 'Management always hold supervisions in a completely safe space...'
There were enough staff to safely support people and meet their needs. Comments from people included, 'The care is not rushed, they go at my pace'
Per 2020 comprehensive inspection: People were supported by staff who were appropriately trained. Staff told us they valued the training. New employees completed an induction.
The registered manager and deputy manager had person-centred visions and values, were visible on a daily basis and they led by example. Comments from staff included, 'Management are always there for staff...'
Per 2020 comprehensive inspection: The home had an activities coordinator in place who had activity plans for the week and people were joining in and enjoying... varied range of meaningful activities inside the home and in the community.
Staffing levels meet basic needs but there's no word on staff staying long-term or using few agency workers.
There were enough staff to safely support people and staff were recruited safely.
Training covers the basics like induction for new starters but lacks specialist courses or funded qualifications.
Per 2020 comprehensive inspection: New employees completed an induction. The Care Certificate training was used for staff who were new to care.
Some medication records have gaps, like missing details on tube feeds or when creams get applied.
Some medicine records were not accurate or fully completed, such as records for people's thickened fluids, recording flushes for 1 person's PEG... Records did not always assure us creams and lotions were applied as prescribed.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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