Last updated: 9 February 2026
"Approachable management and strong safety create a positive culture, but training not always up to date and basic activities hold it back."
People were protected from the risk of potential abuse. Staff were knowledgeable about safeguarding procedures... Risk assessments were comprehensive and up to date. Staff managed medicines properly.
Staff were positive about working at the service, they said... 'I really enjoy it here, it's a rewarding job and the company are 100%.' Another staff member said, 'I love it here.'
The registered manager told us that they had recently employed three new members of staff and that the use of regular agency staff was reduced significantly... People and staff told us there was enough staff to meet people's needs.
The training provided to staff to enable them to meet people's care and support needs was not always up to date.
People and staff spoke positively about the registered manager, they told us they felt able to speak with them, and that they were approachable and responsive, '[name] is amazing.'
People were supported to pursue their hobbies and interests... such as bike riding, going to the theatre and attending church... One person had recently gone on holiday to Amsterdam with staff.
Training is not always up to date, so there are gaps in covering all staff needs.
The training provided to staff to enable them to meet people's care and support needs was not always up to date.
No dedicated activities coordinator or specialist programmes mentioned, so the role relies on basic outings and hobbies.
Staff told us and we saw people were supported to pursue their hobbies and interests in the local area. People were supported to access the local college. They told us of various activities such as bike riding, going to the theatre and attending church.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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