Last updated: 10 February 2026
"Outstanding leadership, excellent workplace culture with happy cohesive staff and innovative activities, although residents want more familiar faces each shift."
The risk of harm to people was significantly reduced... service had a very low rate of serious injuries... incidents and accidents were analysed each month
excellent workplace culture and we saw the staff worked cohesively... Staff told us they were happy to work at the service and felt connected to people
no staff vacancies, and that the service had not used any agency workers... low turnover rate of staff
extensive staff induction, training, supervision and performance appraisals... supervision reviews at least every two months including one annual appraisal
People and relatives described a very well-led service... 'The manager is fantastic, very supportive, always approachable. I can't compliment her enough.'
expansive sensory garden... nominated for the 2017 national dementia care awards... positive effect on people's physical, emotional and mental wellbeing
Staff numbers are good with no agency staff, but residents want more familiar faces each shift
There were sufficient staff deployed to meet people's needs, although people expressed there should be better continuity
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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