Last updated: 9 February 2026
"Staff feel supported with sufficient numbers, up-to-date training and good activities, but leadership remains inconsistent."
Robust systems were now in place for the identifying and reporting of incidents of abuse.
Staff told us that they felt supported by the registered manager.
Sufficient staff were available to meet people's needs and our observations noted that there was always a member of staff to attend to people when they were needed.
A matrix confirmed that training was monitored by the registered manager and was up to date.
Staff told us that they felt supported by the registered manager and that the service had now improved.
People now had access to regular daily activities in line with their wishes. These included group activities, one to one sessions with people in their rooms and entertainers from the local community.
Management has improved and staff feel supported, but leadership is still not fully consistent.
the service management and leadership was inconsistent.
Enough staff to meet needs, but no info on staff retention or agency use.
Sufficient staff were available to meet people's needs and our observations noted that there was always a member of staff to attend to people when they were needed.
Training is up to date with induction and supervision, but only standard courses, no specialist training.
Staff received training that related to general health and safety topics as well as training relevant to the needs of people.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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