Working at Sandhurst Court

There was a robust system in place to safeguard people from abuse. People's medicines were managed safely. Staff understood the principles of STOMP.

One staff told us, 'We all get along with each other and the residents. Staff take their time with getting to know the residents; we provide very good person centred care.'

Staffing levels were flexible according to people's needs and activities. At the time of the inspection, we queried staffing levels in the evening time with the registered manager. They took immediate action which ensured additional staff support was available.

One staff member told us, 'Training is really good; we can always ask for more and do regular refreshers. We also have specialists in each home so we can go and ask for advice if needed.'

Staff and relatives were complimentary of the registered manager and the staff were described as approachable.

We do lots of things within the community; we attend church services and we were invited to the local school play. We send cards to people within the community and we recently had a day where we gave seeds to people in the community on appreciation day.