Last updated: 10 February 2026
"Adequate staffing and improving staff culture, but weak management, patchy training, and no activities hold it back."
Improvements were needed in relation to managing risks to people’s health and safety, managing medicines... The service did not always make sure that medicines and treatments were safe and met people’s needs.
Staff told us they viewed supervision as more of a ‘telling off’ and we saw evidence to support this. Some staff told us that they had not previously felt able to speak up prior to the new manager coming into post.
Staffing levels were adequate to meet people’s basic needs, but deployment of staff was not always effective. Care staff told us team leaders did not get involved in providing direct care to people and this could make things difficult at times.
Staff had received training, but the training matrix indicated some staff had not received refresher training for several years in areas such as medicines management and dementia care. There was also limited evidence of staff having received first aid training.
The governance systems and processes in place were ineffective and had not been consistently implemented. The provider oversight had been insufficient, leading to weaknesses in the quality and consistency of the service.
A relative told us, “There are no longer any activities for the residents to enjoy”. People did not have enough opportunities to engage in meaningful activity, or to make choices and decisions about how to spend their time each day.
New managers lack experience and oversight is weak, so quality checks miss big problems like medicine gaps.
The new home manager and deputy were recently appointed and had limited experience of running a service... Provider oversight of the management of the home had not been sufficiently robust.
Training is patchy with years-old gaps in meds, dementia, and first aid, plus no checks on staff skills.
some staff had not received refresher training for several years in areas such as medicines management and dementia care... no system currently in place to routinely check staff competencies.
No activities mean your shifts are just basic personal care with no variety or fun stuff to do.
“There are no longer any activities for the residents to enjoy”... The timetable was limited and included ‘hairdressers’, hand and nail care’ which is personal care.
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp