Last updated: 10 February 2026
"Staff feel listened to with an approachable manager and strong safety practices, but inconsistent monitoring and lack of specialist training hold it back."
Staff recorded all incidents. The manager monitored and analysed accidents, incidents and safeguarding concerns to aid learning and reduce the risk of them happening again.
Staff told us they felt listened to and that the manager was approachable. A staff member said, 'There is an open door approach and [manager's name] is always there to speak to.'
Staff had been safely recruited and there were enough staff on duty.
Staff did not always receive specific training to meet people's individual assessed needs. For example, staff were not trained in Parkinson's Disease and Diabetes.
A system was in place to monitor the quality and safety of the service, however these were not always effective in identifying and addressing issues.
People were offered opportunities to engage in social activities. A list of upcoming events was posted in the communal areas each week.
Manager is in place but monitoring systems are inconsistent, so issues are not always spotted or fixed promptly.
A system was in place to monitor the quality and safety of the service, however these were not always effective in identifying and addressing issues.
Staff get basic training but lack specialist courses for conditions like Parkinson's and diabetes.
Staff did not always receive specific training to meet people's individual assessed needs. For example, staff were not trained in Parkinson's Disease and Diabetes.
Only basic activities like quizzes and coffee mornings, so the role is mostly routine care with little variety.
People were offered opportunities to engage in social activities. A list of upcoming events was posted in the communal areas each week.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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