Last updated: 10 February 2026
"Supportive management with an open door policy and a proud, collaborative staff team, but limited activities without a coordinator and incomplete risk assessments hold it back."
People were safe and staff could tell us how they ensured people’s safety, but records did not reflect this. Not all risk assessments had the correct risk assessment in place, for example people receiving anticoagulant medicines.
We observed staff working well together which provided a calm environment. One staff member told us, they were proud of how the staff cared for people.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. A dependency tool was used to help calculate staffing needs.
Staff were recruited safely and received all relevant training to ensure they could do their jobs well. Staff were trained to provide safe care and felt confident in doing so.
The registered manager and senior team were competent in their roles and led with an ‘open door policy’. Staff could approach management at any time and ask for support.
Activities were currently limited in the service due to the recent departure of the activities co-ordinator; however, people were happy spending their days as they chose.
No activities coordinator right now, so activities are limited and the role is mostly routine personal care.
Activities were currently limited in the service due to the recent departure of the activities co-ordinator
Staffing is adequate to keep care safe using a dependency tool, but nothing special like low staff turnover or minimal agency use.
The provider made sure there were enough qualified, skilled and experienced staff... A dependency tool was used to help calculate staffing needs
Some risk assessments lack detail or are missing, like for blood thinning medicines.
not all risk to people had the correct risk assessment in place. For example, people who were receiving anticoagulant medicines did not have a risk assessment
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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