Working at Sandgate Manor

Manager is in place but has not fixed ongoing record-keeping problems like unclear actions after incidents and complaints over three inspections.

Governance, management and sustainability Score:1 'Continued improvement was still needed with records as there were areas where the information recorded was not detailed enough... We had identified similar concerns in these areas across the last 3 inspections.'

Staffing is adequate now but was recently too low on permanent staff so they had to use agency workers while recruiting.

Safe and effective staffing Score:3 'There had recently been a period where permanent staffing levels had been lower. The provider had acted to recruit more staff, and some agency staff were used.'

Activities are basic like shopping trips and bowling but relatives say people need more outings and development is still needed.

Independence, choice and control Score:2 'some relatives told us their loved ones would benefit from going out more. However, efforts were in progress to improve opportunities for people.'