Last updated: 9 February 2026
"A welcoming culture and supportive managers create a positive atmosphere, but the lack of activities programmes makes it mostly routine personal care."
Staff were aware of their responsibilities in keeping people safe. Policies and procedures for the safe management of medicines were in place. There were robust recruitment procedures in operation.
We found a welcoming, open and positive culture at the service that was encouraged and supported by the registered provider and registered manager. Staff told us there was always a good atmosphere and they enjoyed their jobs.
Staff told us they felt enough staff were provided to meet people's needs. Records confirmed, during each day a minimum of two staff were provided. Three staff were provided on most days. One staff was provided during each night.
We checked the staff training matrix, which showed staff were provided with relevant training so they had appropriate skills. Staff spoken with said they undertook an induction and refresher training and the training was, 'Very good.'
Staff said both managers were approachable and supportive. Comments included, '[Name of registered provider] is excellent. We are a good team and we all work together' and 'We've got a very good manager. It's great working here. I love it.'
No activities, engagement programmes, creative approaches, or distinctive enrichment mentioned; report describes only routine personal care, risk management, and support for independent daily choices.
No activities programme or coordinator, so the role is mostly routine personal care.
No mention of any activities, engagement programmes, creative approaches, or staff involvement in enrichment beyond basic support.
Staffing is adequate but basic, with minimum two staff on days and one at night.
during each day a minimum of two staff were provided. Three staff were provided on most days. One staff was provided during each night.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff were provided with relevant training and supervision so they had the skills they needed to undertake their role.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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