Last updated: 9 February 2026
"Passionate staff creating a family feel, innovative activities with bespoke therapies, and strong leadership with good training and consistent staffing."
Robust systems were in place for the safe recruitment of staff... People's medication was safely managed by staff who were trained and competent to administer them. Staff received training for safeguarding adults and children.
Staff spoke very passionately about the service and it was evident they cared deeply about the people they supported. Survey comment: 'the staff are funny and make me feel like I am a part of a family'.
People were supported by a good consistent skilled staff who received appropriate training and support.
Staff were trained in a wide range of subjects appropriate to the needs of the people they supported; this included specialist training for acquired brain injury and alcohol and substance misuse. Formal qualifications in care, such as NVQ at Level 2 were ongoing.
People using the service, relatives, staff and external professionals were complimentary regarding the registered manager's leadership and the overall management of the service.
The service's approach to promoting communication was particularly innovative with staff using technology and also a variety of tools... bespoke physiotherapy, drama and occupational therapy packages were arranged. Staff achievements recognised with awards.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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