Last updated: 9 February 2026
"Supportive leadership and a positive team culture stand out, but too few activities make the job mostly routine care."
Systems were in place to assess and manage potential risks... If people needed support to take their medicines, this was provided safely... staff knew how to recognise and report any concerns
'It's a nice atmosphere to work in now. I'd recommend it... I feel appreciated.' Staff worked together in a mutually supportive way
Staffing resources were managed safely and effectively to meet people's needs. 'There is definitely enough staff at the moment. It's working well.'
comprehensive training programme was in place... 'We get lots and lots of training! They are also funding me to do [an NVQ]'... regular one-to-one supervision
The manager provided supportive, hands-on leadership and had the respect and trust of her team.
no activities at all recorded in the 27 days between 5 and 31 October... only 12 activities recorded [in September], average number of participants was three
The activities are too few and too short, so the job is mostly routine care with little to make it varied.
no activities at all recorded in the 27 days between 5 and 31 October... only 12 activities recorded [in September]... morning craft activity lasted around 20 minutes and involved only 4 of the 21 people
Staff numbers are enough to get by without rushing, but they had to adjust the rota during the inspection.
Reflecting feedback from our inspectors on the first day... the provider took immediate action to reorganise the rota to ensure additional staffing in the evening
Some staff do not always use their training right, like on safely moving people or infection control.
some isolated instances when staff had failed to put their training into practice, in the areas of moving and handling and infection prevention and control
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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