Working at Sandbanks Resource Centre

Lots of agency staff used, and sometimes only two staff per section which is tight for one-to-one or two-person care tasks.

Staff told us they felt there were enough staff on duty... but there was a lot of agency staff usage. A staff member did comment that having 2 staff members on each part of the home could sometimes be an issue when providing support for people requiring either 1 to 1 care or the support of 2 staff members

Medication records often not filled in straight after giving meds, and missing instructions for hidden medicines or as-needed pain relief.

The records relating to the administration of medicines did not always include guidance on covert medicines administration, medicines prescribed to be taken as and when required and staff did not always complete records in a timely manner.

Quality checks by managers missed gaps in risk plans and mental capacity assessments so staff did not always have full guidance.

The provider had a range of processes for the monitoring of the quality of the service provided but these did not always indicate where documents had not been completed and where improvements could be implemented.