Last updated: 10 February 2026
"Staff feel valued by a well-respected manager with strong safety measures, but limited activities since the coordinator left and some agency staff use hold it back."
Risks to people were regularly assessed and appropriate measures were in place... Accidents and incidents were recorded, and actions were taken to mitigate the risk of reoccurrence.
Staff felt well supported and said they could always talk with the registered manager if they had any worries or concerns.
Sufficient staff were deployed to meet people's needs... Agency staff were used to cover staff and annual leave.
Staff had received appropriate training and support... They received regular supervision to help develop their skills and support them in their role.
The registered manager was well respected by staff. Staff spoke very highly of the registered manager... '[Registered manager] makes me feel so valued and like our opinions matter.'
The service provided a range of activities however there was mixed feedback from relatives about lack of activities... activities co-ordinator left before Christmas.
No full activities programme since the coordinator left, so less variety and relatives say people get bored.
activities co-ordinator left before Christmas, I don't think they've replaced them... [person] gets bored.
Some agency staff cover shifts and leave.
Agency staff were used to cover staff and annual leave.
Only standard training and supervision, no specialist courses or funded qualifications.
The training provided was a mixture of face to face and e-learning. Systems were in place to monitor the training staff had received.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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