Working at Sanctuary Supported Living - 26 Tilmore Gardens

Staff demonstrated a comprehensive understanding of recognising abuse... Risks assessed... People supported to explore behaviours... for informed decisions... committed to learning from incidents... open and transparent culture

Staff consistently spoke very highly of the support they received and told us they were cared for, motivated and inspired... A staff member said 'it's the best place I ever worked, I've grown to love this place. A lot of it is to do with the registered manager'

There were sufficient staff to meet people's needs, this included being able to support people individually... Familiar staff were used to cover vacancies and unplanned absence

Staff compliance with required training was 97%. Staff training was developed around people's individual needs... specialist training programme... for dementia... Staff: 'Induction was the best I've had'... regular monthly supervision

The registered manager was passionate about providing a high standard of care... Staff consistently fed back they were well supported... leadership was 'Excellent'. Staff member: 'I've never had such a good manager she is genuinely interested in residents and staff'

The service focused on... 'make people's dreams come true': football team visit, fundraising for 'batman' car, creating pub 'Tilmore Arms' in garden with bar, pool table... garden adapted for vegetable growing... community links with college volunteer