Working at Samuel Hobson House

Safeguarded from abuse; risks assessed and mitigated; medicines safe with training and audits; incidents recorded and learning shared

Positive and open culture; staff said 'We are a good team and support one another'; 'My suggestions on fund raising and activities have been taken on board'

There were enough staff on duty to meet people's needs; 'When somebody rings in sick, we try to cover between the permanent staff. If agency staff are needed, the same ones are used'

Staff had skills via induction, annual refreshers, supervision; 'The provider had a plan in place to ensure staff completed their refresher training when required'; medicines and safeguarding training

The provider had a clear management structure that monitored quality; registered manager open to staff, 'We are open to our staff and respond to issues'; staff said 'Team meetings are useful and things do change when issues are raised'

Care staff organised activities like singers, pantomimes, jumble sale; people do garden planting, attend shops and community events