Last updated: 10 February 2026
"Staff feel supported by approachable managers and safety is strong, but basic activities without a structured programme hold it back."
People were protected from the risk of abuse. Medicines were managed safely. Staff completed accident and incidents records and the registered manager monitored these events to identify possible learning.
Staff told us they felt supported and could approach the registered manager at any time for support. Staff were positive about how the service was run and the support they received from the registered manager.
Staff told us they felt there were enough staff to meet people's needs safely and appropriately and there was on-call management support available for staff as and when required.
Training records confirmed that staff had completed training that was relevant to people's needs. Training included safeguarding adults, medicines administration, health and safety, learning disability, equality and diversity, and mental capacity.
A member of staff said, 'Our manager leads by example, she is approachable and very helpful.' Staff told us they felt supported and could approach the registered manager at any time for support.
Staff recognised people's need for stimulation and supported people to follow their interests and take part in activities. These included a range of activities both indoor and outdoor from colouring, listening to music, shopping and accessing community services.
Only basic activities like colouring, music, shopping, no dedicated coordinator or structured programme to vary the workday.
These included a range of activities both indoor and outdoor from colouring, listening to music, shopping and accessing community services.
Staffing is adequate with enough staff for safety, but no details on stable team or low agency use.
Staff told us they felt there were enough staff to meet people's needs safely and appropriately
Only standard training covering basics and some relevant topics, no specialist courses or funded qualifications.
Training records confirmed that staff had completed training that was relevant to people's needs. Training included safeguarding adults, medicines administration, health and safety, learning disability, equality and diversity, and mental capacity.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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