Working at Samuel Close 2

Medicines were managed safely with staff completing medicine administration records, medicines training, competency assessments, PRN protocols and monthly audits. Risk assessments were reviewed periodically and staff knew how to respond to risks.

Staff were positive about how the service was run and the support they received from the registered manager. Staff told us, 'The manager is good, she is listening to us'.

Staff told us they felt there were enough staff to meet people's needs safely and appropriately and we saw there were enough staff to support people.

Training records confirmed that staff had completed training that was relevant to people's needs. Training included safeguarding adults, medicines administration, epilepsy, learning disability, equality and diversity, and mental capacity. Staff received regular supervision.

Staff told us they felt supported and could approach the registered manager at any time for support. The registered manager held staff meetings to discuss areas such as any changes in people's needs.

Staff recognised people's need for stimulation and supported people to follow their interests and take part in activities. These included a range of activities both indoor and outdoor from a small sensory room, colouring, listening to music, shopping and accessing community services.