Working at Sambrook House Residential Home
Sambrook, Newport, TF10 8AL
Operated by Sambrook Care Limited
28 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by approachable managers with a positive culture and strong safety, but basic activities from volunteers and uncertain staff stability hold it back."
Safety & Risk
8/10
✓
Staff had all received safeguarding training and were able to explain what action they would take if they had concerns. Medicines audits were carried out regularly. The local Clinical Commissioning Group had carried out an inspection of medicines management and the home had passed.
Staff Culture
8/10
✓
Staff told us they felt listened to and that the registered manager and provider were approachable and always available to them. One staff member had been awarded the 'Unsung hero of the decade award' by 'The Carer' publication after 28 years.
Staffing Levels
6/10
✓
We looked at staff rotas and saw that there were adequate staff on duty to meet people's needs. Agency staff were not often used.
Training & Dev
7/10
✓
All staff received training when it was due. Competency was tested after training to ensure that staff had understood the learning. Staff induction, supervision and appraisals were recorded and we could see that these were regularly completed.
Management
8/10
✓
Staff told us they felt listened to and that the registered manager and provider were approachable and always available to them.
Programmes
5/10
!
Lots of social activities were provided in the home by a small team of volunteers from the local village who had a connection with the home. Activities varied from storytelling and keep fit. We also saw that paid entertainers regularly came in to sing and play music.
Points to consider
Activities are basic like storytelling, keep fit, and music from volunteers and entertainers, with no dedicated coordinator or specialist programmes.
Lots of social activities were provided in the home by a small team of volunteers from the local village who had a connection with the home. Activities varied from storytelling and keep fit. We also saw that paid entertainers regularly came in to sing and play music.
Staffing is adequate to meet needs with minimal agency use, but no details on team stability or workloads allowing unhurried care.
We looked at staff rotas and saw that there were adequate staff on duty to meet people's needs. Agency staff were not often used. Consistent staff were provided from the same agency when required so continuity of care could be provided.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews