Last updated: 9 February 2026
"Supportive hands-on manager and excellent safety practices shine, but occasional agency staff and basic activities hold it back."
2020 IPC inspection: Assured on all IPC including barrier nursing, PPE, testing, cleaning, outbreak management; per 2018 medicines administered correctly, safeguarding training complete.
Per 2018 comprehensive inspection: 'Staff we spoke with told us they all worked together as a team... manager is good, very supportive... involved in developing the service'.
Per 2018 comprehensive inspection: 'There were sufficient staff with the correct skill mix on duty... we always have more on the shift than it recommends. When we do use agency, we use the same people'.
Per 2018 comprehensive inspection: 'All care staff have at least a level two NVQ... specific training... dementia and diabetes... supported with regular supervisions and appraisals'.
Per 2018 comprehensive inspection: Registered manager worked occasional shifts including weekends and nights, approachable, staff said 'The manager is good, very supportive, they chip in and do all of the care'.
Per 2018 comprehensive inspection: 'Full-time activity coordinator... reminiscence session... musical session... cheese and wine afternoon, badminton with balloons, dream box'.
Staffing levels meet needs with extra cover, but they use agency staff sometimes even if the same regulars.
When we do use agency, we use the same people to ensure continuity and flexibility. (2018)
Varied activities run by a full-time coordinator make the day interesting, but no specialist programmes or therapeutic training for staff.
The provider employed a full-time activity coordinator... observed a reminiscence session and an outside provider who initiated a musical session using hand held instruments. (2018)
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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