Working at Saltshouse Haven Care Home
71 Saltshouse Road, Hull, HU8 9EH
Operated by Ultimate Care Limited
150 bedsResidential homes
Workplace Score
2.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.6/10
Key Finding
"Staff feel supported by lodge managers, but staffing shortages, absent oversight, outdated training, and poor safeguarding hold it back."
Safety & Risk
2/10
✕
The registered manager failed to ensure staff followed the safeguarding systems in place to ensure people were protected from the risk of abuse. ... we observed staff speaking to people inappropriately.
Staff Culture
4/10
!
Staff did not have much contact with the registered manager. Whilst most staff felt supported by their lodge manager, we received mixed feedback about the approachability of the management team and if they would act on concerns raised.
Staffing Levels
2/10
✕
There was not always enough staff to meet people's needs. ... The registered manager had a dependency tool in place. This tool calculated that the service was short by 70 hours of direct care.
Training & Dev
2/10
✕
The provider's training matrix demonstrated staff were not fully up to date with their training. Some staff training was six months out of date. Staff lacked sufficient knowledge around safeguarding and diabetes.
Management
3/10
✕
The registered manager lacked oversight of the lodges and failed to ensure that policies and procedures were implemented consistently. People and staff told us they did not see the registered manager in the lodges for any significant length of time.
Programmes
2/10
✕
No activities, engagement programmes, coordinators or creative approaches mentioned at all in the report.
Points to consider
Not enough carers on shift, so you rush and residents wait ages for basics like getting up or the toilet.
Staff told us there had not been enough staff to meet people's needs. One staff member said, 'Recently we have been stupidly short staffed. We can't spend as much time with people, we can only do the basics.'
Training behind schedule with gaps in protecting people from harm and diabetes care, plus hardly any helpful supervision.
Staff were not sufficiently supported in their role to access training to enable them to meet people's needs. The provider's training matrix demonstrated staff were not fully up to date with their training.
Protecting residents from harm not sorted properly, with delays on concerns and some staff rude to them.
People were not protected from abuse, even when concerns had been raised with the registered manager. People reported being 'told off' by staff and we observed staff speaking to people inappropriately.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews