Working at Salt Hill Care Centre

Not enough staff at busy times, so people wait over 30 minutes or even an hour for help with personal care or hoists.

The person was waiting more than 1 hour before they were able to get enough staff to help them. [...] Sometimes it may take more than 30 minutes waiting for staff to help me.

Medication records sometimes inaccurate and areas like bathrooms and chairs dirty with stains raising infection risks.

We found medicines that had been given had not always been recorded accurately. [...] we found staining on a bathroom floor, chairs in people’s rooms and in the living rooms were dirty.

Managers' daily checks and audits missed problems like no hoist checks for months and unclean rooms.

The provider’s monitoring processes had not always been effective as they had failed to identify the concerns we found during our inspection.