Last updated: 10 February 2026
"Visible and approachable management, open culture with long-serving staff, and good training, although activities lack a dedicated coordinator and some agency staff are used."
Medicines were managed safely. People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely. Staff had medicine competency checks done regularly.
Staff told us there was an open culture in the service. Staff said they liked working for the organisation and in some cases, they had stayed for a long period of time. Staff said they could raise any concerns or issues and the managers would listen and address them.
The service had enough staff, including for one-to-one support... The numbers and skills of staff matched the needs of people using the service.
People were supported by staff who had received relevant and good quality training in evidence-based practice. This included training in strengths and impairments people with a learning disability and or autistic people may have, mental health needs, communication tools and positive behaviour support.
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Managers worked directly with people and led by example.
Staff supported people to maintain relationships and engage in a range of activities chosen by the person, each person had an individual activity plan in place.
Activities are regular with individual plans and outings, but no dedicated coordinator or specialist programmes to add variety to the working day.
each person had an individual activity plan in place. This meant they could do things that were important to them on a regular basis.
Some agency staff are used alongside the permanent team.
Staff recruitment and induction training processes promoted safety, including those for agency staff.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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