Working at Salisbury House
York Street, Newark, NG22 0QW
Operated by Kisimul Group Limited
6 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel respected and supported by their manager with a positive culture, but agency staffing issues and basic training hold it back."
Safety & Risk
7/10
✓
People were protected from the risk of abuse... Staff understood how to recognise and report concerns... People received their prescribed medicines safely."
Staff Culture
8/10
✓
Staff spoke positively about the support they got... 'I really enjoy working here – I love the house and supporting people here... [The manager] is a breath of fresh air – absolutely amazing as a manager.'
Staffing Levels
5/10
!
Relatives commented on the challenges the service had faced in retaining staff at times. This included the way the service had needed to use agency staff."
Training & Dev
4/10
!
We noted staff were expected to complete an "introduction to autism" course, and the provider did not have more mandatory in-depth training. Not all staff were being supported to obtain external qualifications."
Management
8/10
✓
Staff felt respected and supported by their manager... '[Manager] is a breath of fresh air – they listen and they're brilliant! They're the best manager we've had here.'
Programmes
4/10
!
People were supported by staff to pursue their interests, take part in activities and be active in their local area... one person was supported to go on a train journey with staff."
Points to consider
Staff get basic training like intro to autism but no in-depth specialist courses or funded qualifications for everyone.
We noted staff were expected to complete an "introduction to autism" course, and the provider did not have more mandatory in-depth training. Not all staff were being supported to obtain external qualifications."
Some agency workers cover shifts and relatives say they lack in-depth knowledge of residents' communication needs.
Relatives commented on the challenges... use agency staff. One relative said, "Generally agency staff are good, but not sure they have the in-depth knowledge around the communication needs for each person."
No activities coordinator or structured programme so mostly basic outings and new experiences when staff available.
Two relatives expressed concern that there were times when planned activities did not happen because there were not enough staff on shift who could drive."
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews