Last updated: 10 February 2026
"Accessible management and a supportive team culture, but medicines handling errors and low night staffing need attention."
Improvements were required in the way some people’s medicines were administered... pain patch medicines were not applied correctly... some topical creams did not record the date of opening.
Staff told us they worked well as a team, communicated clearly, which helped them provide good care... Staff told us they felt valued because of the way they were treated and supported by leadership in the home.
There were enough staff to support people... People and relatives raised no concerns about staffing levels. Where people needed assistance, they received this with minimal delay.
Staff were positive about the training they received which was relevant and necessary for their role. One staff member said they had benefited from an induction which included shadowing experienced staff.
People, relatives and staff were complimentary of how the home was managed and how accessible the management team were, including the provider.
People were involved in activities that were varied and meaningful... trips out... growing vegetables in the garden... art therapy sessions, pets as therapy, gardening groups.
Staff made errors applying pain patches in the wrong spots and forgot to date opened creams, which could affect medication doses.
we found some pain patch medicines were not applied correctly to the skin... some topical creams did not record the date of opening
Night shifts have low staffing levels that need reviewing, which might stretch the team during emergencies.
limited levels of staffing at night, given people’s needs and support to get people out of the home in an emergency. The provider told us they had recently spoken with the registered manager, and this would be reviewed.
Only basic training like induction and shadowing, no specialist courses or funded qualifications mentioned.
Staff were positive about the training they received which was relevant and necessary for their role. One staff member said they had benefited from an induction which included shadowing experienced staff.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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