Last updated: 10 February 2026
"Staff feel supported by a fair manager with improved wellbeing and strong safety practices, but past staffing shortages and limited activities hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff understood how to report any incidents or accidents.
Staff told us they felt their wellbeing had improved since the addition of an extra member of staff daily.
Prior to the CQC assessment, the local authority had raised concerns... the provider had increased staffing by an extra staff member daily.
The registered manager had reviewed staff training... refresher training on subjects such as dysphagia, moving and handing, safeguarding and infection control had been completed or scheduled.
Staff described the registered manager as ‘Firm but fair’ and said they felt supported and confident in doing their job.
We saw charts for each person that showed a variety of different activities... nail painting activities. Whilst we observed people taking part in activities... relatives felt there could be more engagement.
Not enough staff until they recently added an extra worker each day after council concerns.
Prior to the CQC assessment, the local authority had raised concerns following a visit to the home, that there were not enough staff to adequately meet people’s needs.
Only standard refresher training like safeguarding and moving people, no specialist courses or funded qualifications.
The registered manager had reviewed staff training following the local authority visit. We saw refresher training on subjects such as dysphagia, moving and handing, safeguarding and infection control had been completed or scheduled.
Few activities like nail painting and watching sports, so the role is mostly routine care.
relatives felt there could be more engagement... We saw charts for each person that showed a variety of different activities... nail painting activities.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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