Last updated: 10 February 2026
"A positive culture under the deputy manager and varied resident activities, but no registered manager and outdated aggression training are major concerns."
Some peoples risk assessment and management plans had not been regularly updated. This was a breach of Regulation 12, Safe care and treatment.
Staff were complimentary about the way the service was being managed, staff we spoke with felt the service was heading in the right direction and people living in the services were benefiting from the approach of the deputy manager.
In some cases, we saw staff worked continuously without having regular days off which meant they were working an excessive number of hours. We were concerned about the safety and welfare of the people living in the service and the staff’s ability to carry out their duties safely.
the provider told us the person responsible for delivering training to manage aggression was no longer qualified to do so which meant not all staff had up to date training.
There was no registered manager in post at the time of our assessment which meant there was lack of leadership.
Records detailed people engaging in a wide range of social activities which included using various forms of transport to do routine tasks such as shopping as well as more recreational activities such as bowling and cinema.
No permanent manager in place, so leadership and oversight are weak.
There was no registered manager in post at the time of our assessment which meant there was lack of leadership.
Staff lack up-to-date training in handling aggression, leaving them at risk during incidents.
the provider told us the person responsible for delivering training to manage aggression was no longer qualified to do so which meant not all staff had up to date training.
Some residents' risk plans are out of date, creating safety gaps.
Some peoples risk assessment and management plans had not been regularly updated.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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