Last updated: 10 February 2026
"Staff feel supported by management with good training and a positive safety culture, but activities are limited to basic outings without a dedicated coordinator."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff told us that they felt supported by the organisation and the management team. One staff said, “Management is very supportive with clear standards and strong focusing on quality and safety.”
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
The provider implemented a training programme for all staff, covering key areas including safeguarding adults, infection control, risk assessment procedures, approaches to supporting mental health and supporting people with a learning disability and autism.
Staff members expressed that they felt appreciated and well-supported by the management team.
Relatives described days out for lunch or shopping trips and events organised to mark religious festivals and cultural backgrounds.
No dedicated activities coordinator or varied structured programmes like pet therapy or gardening, just basic outings and cultural events.
I am always invited on days out when I visit my [person], this includes going out for lunch or shopping trips.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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