Working at Saffrons Care Home
20 Saffrons Road, Eastbourne, BN21 1DU
Operated by South Coast Care Homes Limited
20 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported in a positive family-like culture with strong training programmes, but occasional agency staff and incomplete as-needed medicine instructions are concerns."
Safety & Risk
6/10
✓
Per 2019: Good risk management and safeguarding but some PRN medicine protocols lacked full information; 2021: Fully assured on all infection prevention and control measures.
Staff Culture
7/10
✓
Per 2019: Positive culture, staff feel supported by approachable manager, 'feels more like a family'; 2021: Staff teamwork in cleaning, 'I am proud of what we have achieved together'.
Staffing Levels
5/10
!
Per 2019: There were enough staff working to provide the support people needed; occasionally used agency staff but shortfalls covered by regular staff working extra hours.
Training & Dev
7/10
✓
Per 2019: Developed new training and supervision program including mandatory training, Care Certificate, competency checks for medicines, funded Diplomas in Health and Social Care levels 2, 3 and 5.
Management
6/10
✓
Per 2019 comprehensive inspection: The registered manager was well thought of, approachable, hands-on and supportive to staff.
Programmes
6/10
✓
Per 2019: Regular activity programme with variety including exercise, Pet Pals, quizzes, film afternoons, intergenerational nursery visits, art group.
Points to consider
Staffing levels are adequate but they use occasional agency workers and regulars work extra hours to cover gaps.
Per 2019: 'occasionally used agency staff but shortfalls were generally covered by regular staff who worked extra hours'.
Medication instructions for as-needed painkillers or anxiety relief were sometimes missing key details for staff.
Per 2019: 'Where PRN medicines had been prescribed there were individual protocols however, some of these did not include all the information staff may need'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews