Last updated: 9 February 2026
"Clear management structure and supportive culture with good training, although limited activities and reliance on agency staff are drawbacks."
People had individual risk assessments in place to cover aspects of their care such as behaviour, risk of malnutrition and risk of damage to their skin. These provided staff with guidance on how to support people in a safe way, however the quality and detail in these assessments was variable.
Staff also felt well supported throughout the pandemic and the impact this had made on their health and wellbeing. There was a culture of openness and willingness to learn.
Over the course of the pandemic there had been challenges around staffing levels, however the impact on people had been minimised through using regular agency staff.
Staff were satisfied with their training and support. A record of training was kept so that it was clear when refresher training was required. Supervision and appraisals took place with staff in order to support their performance and development needs.
There was a clear management structure in the home. Each court had a 'unit leader', supported by a senior. Overall, there was a registered manager and deputy manager maintaining oversight of the home.
The home was situated in a culturally diverse area of Bristol and this was recognised and celebrated. For example, staff and people celebrated Jamaica day.
No activities coordinator or varied programme mentioned, just basic events like Jamaica day, so the role is mostly routine personal care.
staff and people celebrated Jamaica day
Staffing is adequate but they rely on regular agency workers due to past shortages.
the home had experienced challenges in relation to staffing. However, this had been managed in such a way that the impact on people living in the home had been minimised. For example, regular agency staff were used
Only standard training and supervision, no specialist courses or funded qualifications mentioned.
Staff were satisfied with their training and support. A record of training was kept so that it was clear when refresher training was required.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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