Working at Safeharbour (260 Hagley Road)

The registered manager ensured people were safe by making sure all staff received safeguarding training to keep them safe from harm. Systems were in place to monitor trends where accidents or incidents had taken place.

The culture in the service was open, empowering and inclusive. Staff we spoke with told us the registered manager involved them in how the home was managed and run and they worked as part of a team.

Relatives told us there were sufficient staff. Staff told us there were sufficient staff to keep people safe and we confirmed this.

Staff had access to suitable training, supervision and staff meetings. Newly appointed staff went through an induction process which included the care certificate where needed.

Staff told us they felt very supported now and the manager was always available when needed. A staff member said, 'Situations here are much improved to previous years'.