Working at Safeharbour (254 Hagley Road)
254 Hagley Road, Stourbridge, DY9 0RW
Operated by Safeharbour West Midlands Limited
7 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Supportive management and staff feeling valued, but incomplete incident records and basic activities hold it back."
Safety & Risk
4/10
!
The incident and distress recording charts were not always detailed and did not always give a full account of what had occurred.
Staff Culture
6/10
✓
Staff felt supported in their roles. Staff told us they felt valued, respected, and included.
Staffing Levels
5/10
!
People were supported by the number of staff they needed. Staff worked together well to provide safe care that met people’s individual needs.
Training & Dev
6/10
✓
A training programme was in place to ensure staff training was kept up to date and included training applicable to the needs of the people living at the service such as epilepsy.
Management
7/10
✓
Relatives spoke positively about the management team who they described as approachable, and supportive. Staff told us, “The manager is lovely and supportive and has time for staff, I feel I can go to her with any issues.”
Programmes
4/10
!
People had access to a sensory room which we saw had sensory items to support people’s needs. Per 2019 report: strong emphasis on the provision of activities that were meaningful.
Points to consider
Accident and distress records are often not detailed enough, so it's harder to learn patterns and stop repeats.
The incident and distress recording charts were not always detailed and did not always give a full account of what had occurred.
Staff numbers meet needs but nothing special, no info on agency staff or stable long-serving team.
People were supported by the number of staff they needed.
Only basic setup like sensory room, no coordinator or regular varied programme to mix up the daily routine.
People had access to a sensory room which we saw had sensory items to support people’s needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews