Last updated: 9 February 2026
"Staff get relevant training and know how to keep people safe, but lack of structured activities programmes and adequate staffing hold it back."
Staff had the necessary knowledge and information to make sure people were protected from abuse. Risks were well managed; staff understood and acted to identify and mitigate risks.
Staff were passionate and committed to providing high quality care. Staff felt the registered manager and nominated individual listened to them.
There were enough staff to meet people's needs. People told us staff had time to spend with them and they said they felt safe with them.
Staff told us they felt supported and completed relevant training. One said, 'Yes, definitely. We do courses specific to people living here such as Parkinson's and mental health.'
Staff felt the registered manager and nominated individual listened to them. For example, staff met regularly to discuss, clarify and evaluate people's care and support needs.
People accessed the local community and activities independently. We observed people went out to the shops, to attend health appointments, watching TV and household tasks such as cleaning and making snacks.
No activities coordinator or structured programme, so the job is mostly routine personal care and supporting people to do everyday things independently.
People accessed the local community and activities independently. We observed people went out to the shops, to attend health appointments, watching TV and household tasks such as cleaning and making snacks.
Staffing is adequate with enough people on shift to spend time with residents, but nothing special like low staff turnover or no agency workers mentioned.
There were enough staff to meet people's needs. People told us staff had time to spend with them and they said they felt safe with them.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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