Last updated: 9 February 2026
"Approachability from the manager and tailored training support staff well, but too much agency use, stretched nights, and basic activities hold it back."
Staff were not always consistent in recording when prescribed thickener or creams were being used. Assessments were in place to address the risks... Some improvements were required to ensure that the assessment and control measures for some concerns were detailed.
Staff told us they felt supported. Feedback from people who lived at the service, relatives and staff confirmed that good outcomes were achieved.
People said that, in the main, there were enough staff on duty to meet their needs. Some people commented, that at night, staff were not as readily available. People felt that there were on occasions too many 'Temporary staff'.
Staff received induction and ongoing training that provided them with the skills, knowledge and competence required to deliver safe and effective care. Staff told us they had the opportunity to attend and participate in training tailored to their own interests and career development such as phlebotomy, diabetes and podiatry.
People, relatives and professionals gave us positive feedback about the quality of care. They said the registered manager was approachable, organised, and acted on feedback.
People were encouraged to socialise with each other and some were supported to access the community. People at the service had stated they wanted more meaningful activities outside so a new raised bed was created in the garden which they helped plant.
Enough staff most days but too much agency use to cover vacancies and nights feel stretched at times.
People felt that there were on occasions too many 'Temporary staff'. Agency staff provided cover whilst staff were recruited into vacant posts. Some people commented, that at night, staff were not as readily available.
Only basic activities like garden planting and some community outings, no coordinator or varied programme to make the job more interesting.
People were encouraged to socialise with each other and some were supported to access the community. People at the service had stated they wanted more meaningful activities outside so a new raised bed was created in the garden.
Some gaps in recording medications like thickeners and creams, even though systems are mostly in place.
Staff were not always consistent in recording when prescribed thickener or creams were being used. The registered manager provided information post inspection as to how this would be improved.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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