Working at S E L F Limited - 15 Park View
15 Park View, Houghton Le Spring, DH5 9JH
Operated by S.E.L.F. (North East) Limited
8 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel valued, respected and passionate with robust safety processes reducing distress, although staffing lacks long-term stability details and training misses specialist courses."
Safety & Risk
8/10
✓
Strong safeguarding, risk management and incident analysis reducing distress: 'Robust processes were now in place for monitoring incidents... This approach was having a marked positive effect and had led to a reduction in the distress people experienced'
Staff Culture
8/10
✓
Radical cultural change with staff now feeling valued, respected and passionate: 'Staff now felt valued and respected. Staff were passionate about ensuring people received great care and effective support'
Staffing Levels
6/10
✓
Improved to dedicated team with enough staff always on duty and consistent 1:1 support: 'Enough staff were always on duty in the service. People now consistently received their allocated additional 1:1 support'
Training & Dev
6/10
✓
Reviewed and enhanced training programme with induction, supervisions and appraisals: 'The provider had reviewed the training programme and enhanced it since the last inspection. Staff had supervisions and appraisals'
Management
7/10
✓
New manager worked with staff on improvements and sought feedback; 'Staff told us they now felt supported by the new management team and if they raised concerns... were confident these would be thoroughly investigated'
Programmes
/10
✕
Points to consider
Staffing is now adequate with enough staff on shifts, but no details on agency use or long-term team stability.
The provider had reviewed staffing levels and ensured the service had a dedicated team. Enough staff were always on duty in the service.
Training covers standard topics like induction and supervisions, but no specialist courses or funded qualifications.
The provider had reviewed the training programme and enhanced it since the last inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews