Last updated: 10 February 2026
"Staff get good training, but no permanent manager, staffing pressures, and medicines safety issues hold it back."
We identified several concerns with medicines management. Systems for monitoring fridge temperatures, where medicines were stored, were not being completed correctly... a topical medicine left unattended
Staff told us that they did not always feel supported and shared mixed feedback. One staff member stated, “Sometimes there is low morale, there have been some divides. Certain staff members have been clickily.”
Staff provided mixed feedback regarding staffing pressures with some telling us they had enough time... “It's ridiculous. It's hard. They wanted residents to have three showers per week. Which is impossible”... staff recruitment records were not always fully completed
Systems were in place to ensure staff received training, and staff had completed the required training
the service had not had a registered manager since 1 August 2025
Care plans and daily records showed people were encouraged to take part in activities such as playing board games and creative activities
No permanent manager in post, so leadership and oversight are not reliable.
the service had not had a registered manager since 1 August 2025
Staff often feel stretched and short of time for care like showers, and new staff checks are incomplete.
“It's ridiculous. It's hard. They wanted residents to have three showers per week. Which is impossible”... staff recruitment records were not always fully completed
Medication safety problems like unchecked fridge temperatures and medicines left unattended.
Systems for monitoring fridge temperatures... were not being completed correctly... a topical medicine left unattended and unaccounted for
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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